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Frequently Asked Questions

  • Scheduling an Appointment
    Scheduling an Appointment
    To schedule an appointment, please speak with our Spa Specialists, who will be pleased to assist you with your selection. Hotel guests can dial the hotel operator and request Spa by JW. From outside the hotel, please call 778-370-8700 or email at


  • Sunday - Thursday: 10AM - 6PM
  • Fri - Sat: 9AM - 9PM

Aqua Lounge

  • 7 Days a week, 7AM - 9PM

Hydrotherapy Tub

  • 7 Days a week, 9AM - 9PM

Fitness Centre

  • 7 Days a week, 24 Hours